Frequently Asked Questions
What is Starshine box?
Starshine Box offers personalized jewelry and message card pieces, perfect for gifting and creating lasting memories. Each item comes beautifully packaged in a luxurious gift box, ensuring that when your loved one opens it, they’ll be filled with joy and excitement.
How long will it take for an order to arrive?
Each item is handcrafted and assembled with love just for you and your loved one. Due to this, please allow 2 - 5 business days for your order to ship from our Florida facility.
Once shipped, you can expect delivery within:
USA: 2 - 5 Business Days w/ Standard (1 - 3 Business Days w/ Expedited)
Canada: 5 - 10 Business Days w/ Standard (5 - 10 Business Days w/ Expedited)
UK & EU: 3 - 7 Business Days w/ Standard
Australia & New Zealand: 8 - 20 Business Days w/ Standard
Rest of the World: 5 - 10 Business Days w/ Standard
Is your jewelry nickel free?
Yes, all of our jewelry is completely nickel-free. We craft our pieces from 316L Surgical Grade Stainless Steel, with select products available in a luxurious 18K gold finish. Our 18K gold pieces are plated with genuine yellow gold, using a high-quality electroplating process that ensures long-lasting durability without rubbing or flaking.
For those sensitive to nickel, we highly recommend our 14K and 18K gold-plated jewelry, as these are specially designed to avoid any reactions.
Can I wear your jewelry in the shower?
Our jewelry is perfectly fine to wear in the shower or while swimming; just be sure to dry it thoroughly afterward.
How do you care for your jewelry?
If your piece becomes dirty or dull, simply clean it with mild soap and water, and gently dry it with a soft cloth. Before storing, ensure it’s completely dry and kept away from any moisture.
For best care, store it separately from other jewelry to prevent tarnish transfer. While wearing, avoid exposure to harsh chemicals and be mindful of situations where the jewelry may get scratched or damaged.
What is your return policy?
We hope you'll love the item you purchased. If there's any concerns about it or you are thinking of returning it, please contact our support team for assistance, explaining your reasons for wanting to return it. We offer a 30 day returns policy from date of purchase